At Jyoti Ayurved, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

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Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, promotional sales, or high-demand periods, processing may take slightly longer.

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Shipping Coverage

We currently deliver to most locations across India.

If your location is not serviceable by our courier partners, we will contact you to discuss alternative options or process a refund if necessary.

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Delivery Timeline

Estimated delivery time after dispatch:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

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Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping offers (if available) will be clearly mentioned on the website and may be subject to minimum order value.

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Order Tracking

Once your order has been shipped, you will receive:

• Order confirmation via Email/SMS/WhatsApp (where applicable)
• Shipping confirmation
• Tracking ID and courier details

You can use the tracking number to monitor your shipment status.

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Delivery Attempts

Our courier partners will make multiple delivery attempts.

If the package cannot be delivered due to incorrect address, customer unavailability, or refusal to accept delivery, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

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Incorrect Shipping Address

Please ensure that your shipping address, mobile number, and PIN code are accurate before placing an order.

Jyoti Ayurved is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

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Damaged or Tampered Packages

If your package appears damaged or tampered with during delivery:

• Do not accept the package if possible.
• Take clear photos of the package.
• Contact our customer support within 24 hours of delivery.
• Share your Order ID along with photos for faster resolution.

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Delayed Deliveries

While we strive to deliver orders within the estimated timeline, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier service disruptions
• Government restrictions
• Remote delivery locations

We appreciate your patience in such situations.

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International Shipping

Currently, Jyoti Ayurved ships only within India.

For international shipping inquiries, please contact our support team before placing an order.

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Order Status

You can contact our support team for updates regarding:

• Order Confirmation
• Dispatch Status
• Shipment Tracking
• Delivery Assistance

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Contact Us

For any shipping-related questions or assistance, please contact us:

Jyoti Ayurved

📍 Address: C-11 Prince Plaza, Sapna Sangeeta Main Road, Indore, Madhya Pradesh, India

📧 Email: info@thejyotienterprises.in

📞 Phone: +91 7879823744

🌐 Website: www.thejyotienterprises.in