Return & Refund Policy
Jyoti Ayurved, customer satisfaction is our priority. We strive to provide high-quality Ayurvedic products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return if:
- You received a damaged product.
- You received the wrong product.
- The product was defective upon delivery.
- The product is missing items due to our error.
To be eligible for a return:
- The request must be made within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- The original invoice or order confirmation must be provided.
2. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:
- Opened or used products.
- Products with damaged or missing original packaging.
- Products purchased during clearance or special sale (unless received damaged or incorrect).
- Products damaged due to misuse, improper storage, or customer negligence.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact our customer support within 48 hours of receiving the order.
- Share your Order ID.
- Provide clear photos or videos of:
- The product
- The packaging
- The shipping label
Our team will review your request and respond within 2–3 business days.
4. Return Process
Once your return request is approved:
- Our team will provide return instructions.
- In eligible cases, a courier pickup may be arranged.
- If pickup is unavailable in your area, you may be requested to ship the product to our return address.
Please ensure the product is securely packed to avoid damage during transit.
5. Refund Policy
After receiving and inspecting the returned product:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used during purchase.
- If Cash on Delivery (COD) was used, refunds will be processed via bank transfer or another mutually agreed method.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Exchange Policy
We offer exchanges only for:
- Damaged products
- Defective products
- Incorrect products delivered
Exchanges are subject to product availability.
7. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. You may request a return after delivery if your order meets the eligibility criteria outlined in this policy.
8. Return Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by Jyoti Ayurved.
- If the return is requested for any other approved reason, return shipping charges may be the responsibility of the customer.
9. Refund Exceptions
Refunds may be declined if:
- The product has been used or opened.
- The product is returned without its original packaging.
- The return request is made after the specified return period.
- The product is damaged due to improper handling after delivery.
10. Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact us.
Jyoti Ayurved
Address: C-11 Prince Plaza, Sapna Sangeeta Main Road, Indore, Madhya Pradesh, India
Email: info@thejyotienterprises.in
Phone: +91 7879823744
Website: www.thejyotienterprises.in